Front Desk Supervisor

Hilton; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Hilton in Dubai is seeking a Front Office Supervisor to oversee daily front desk operations and ensure guests receive warm, efficient service from arrival to departure.

You will lead the front office team, manage check-ins/check-outs, monitor lobby flow, and resolve guest inquiries with integrity and teamwork.

Join a global hospitality leader that rewards initiative, offers development opportunities, and fosters an environment where ownership and service excellence are the norm.

Qualifications

• Experience in front desk operations or guest services.
• Ability to lead a front office team and manage schedules.
• Commitment to hospitality, guest satisfaction and service quality.

Responsibilities

• Supervise front office team: lead daily operations, ensure smooth check-ins and check-outs.
• Lead day-to-day team operations: create schedules, assign tasks and provide training.
• Lead guest issue resolution: respond to inquiries and resolve escalated issues.
• Manage lobby flow: monitor guest traffic and adjust coverage for efficiency.
• Lead department initiatives and special projects as needed.

Skills

Front office supervision

Guest service

Team leadership

Operations management

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.