Front Desk Lead: Boutique Fitness & Member Experience

Fit Staff Recruitment Agency; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A boutique functional group exercise studio in Dubai is seeking a warm, professional, and highly organised Senior Receptionist to lead the front‑of‑house experience. You will deliver exceptional customer service, manage client communications, and support daily operations. The ideal candidate has 3–5 years of experience in a customer‑facing environment and possesses strong organisational skills, professionalism, and fluency in English. A supportive team environment and tax-free salary of AED 6,000 are offered.

Benefits

Tax-free salary

Medical insurance

Uniform provided

Qualifications

• 3–5 years of experience in a gym, fitness studio, or customer‑facing environment.
• Professional fluency in English (spoken & written).
• Strong computer skills (Excel + CRM experience preferred).

Responsibilities

• Welcome members and guests with warmth and professionalism.
• Manage phone, email, and social media inquiries.
• Promote memberships, packages, and ongoing offers.
• Ensure the studio is clean, tidy, safe, and welcoming.
• Post and engage with comments/messages according to studio guidelines.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Numeracy skills

Tools

CRM systems

Excel

Job description

A boutique functional group exercise studio in Dubai is seeking a warm, professional, and highly organised Senior Receptionist to lead the front‑of‑house experience. You will deliver exceptional customer service, manage client communications, and support daily operations. The ideal candidate has 3–5 years of experience in a customer‑facing environment and possesses strong organisational skills, professionalism, and fluency in English. A supportive team environment and tax-free salary of AED 6,000 are offered.