Front Desk & Guest Experience Specialist

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Abu Dhabi is seeking a Guest Service Agent responsible for ensuring guest satisfaction from arrival to departure. This role includes managing front desk activities, maintaining cashier reports, and developing personalized relationships with guests. The ideal candidate will contribute to high-quality service and meet departmental targets, while effectively handling guest inquiries and complaints. This position offers a dynamic environment in the hospitality industry.

Responsibilities

• Welcomes guests and takes care of them from their arrival through to departure.
• Manage all activities relevant to the Front Desk.
• Maintain cashier float and ensure accurate daily report of all money received.
• Contributes to guests' satisfaction by providing high-quality services.
• Helps meet departmental targets through sales efforts.
• Encourages guest loyalty by developing personalized relationships.
• Deals swiftly and sensitively with guest complaints.

Job description

A hospitality company in Abu Dhabi is seeking a Guest Service Agent responsible for ensuring guest satisfaction from arrival to departure. This role includes managing front desk activities, maintaining cashier reports, and developing personalized relationships with guests. The ideal candidate will contribute to high-quality service and meet departmental targets, while effectively handling guest inquiries and complaints. This position offers a dynamic environment in the hospitality industry.