Front Desk & Guest Experience Lead

Sonder Holiday Homes; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A hospitality company is seeking a Front Desk Hospitality Agent to ensure exceptional guest experiences. Responsibilities include handling guest interactions, guiding them through high-tech services, and managing administrative tasks. The role requires strong interpersonal skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment. Candidates should be detail-oriented and prepared to work flexible hours, including nights and weekends. Benefits include competitive compensation and employee travel perks.

Benefits

Competitive compensation

Generous stock plan

Medical, dental, and vision insurance

Flexible vacation

Wellness days

Annual free credits to stay in Sonders

Qualifications

• Demonstrated experience in hospitality or customer service roles.
• Ability to work in a team and independently.
• Capable of lifting/carrying items up to 50 pounds.

Responsibilities

• Be the first point of contact for guests.
• Guide guests in using technology-rich services.
• Handle guest requests and complaints professionally.

Skills

Personability

Problem-solving

Strong communication

Detail-oriented

Customer-centric

Tools

Digital communication systems

Desktop applications

Mobile applications

Job description

A hospitality company is seeking a Front Desk Hospitality Agent to ensure exceptional guest experiences. Responsibilities include handling guest interactions, guiding them through high-tech services, and managing administrative tasks. The role requires strong interpersonal skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment. Candidates should be detail-oriented and prepared to work flexible hours, including nights and weekends. Benefits include competitive compensation and employee travel perks.