Front Desk Experience Pro — Guest Happiness & Check-In

2coms; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Dubai seeks a Guest Service Officer to ensure a warm welcome and efficient service for guests. Responsibilities include managing inquiries, reservations, and guest satisfaction while representing the hotel's brand. Candidates should have a degree in hospitality and strong communication skills. This role offers an opportunity to enhance your hospitality career in a vibrant city.

Qualifications

• 13 years of experience in front office or guest relations (fresh graduates may be considered).
• Fluency in English; knowledge of other languages is an advantage.

Responsibilities

• Welcome guests courteously upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries and requests promptly and efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Anticipate guest needs and ensure personalized service to enhance satisfaction.

Skills

Excellent communication and interpersonal skills

Customer-oriented attitude

Strong organizational and multitasking skills

Education

Diploma or degree in Hotel Management / Hospitality / Tourism

Tools

Hotel software systems (e.g., Opera, IDS, Fidelio)

Job description

A hospitality company in Dubai seeks a Guest Service Officer to ensure a warm welcome and efficient service for guests. Responsibilities include managing inquiries, reservations, and guest satisfaction while representing the hotel's brand. Candidates should have a degree in hospitality and strong communication skills. This role offers an opportunity to enhance your hospitality career in a vibrant city.