Front Desk Experience Lead: Guest Satisfaction & Revenue

Beach Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Front Desk Manager to oversee front office operations and enhance guest satisfaction. Responsibilities include optimizing room revenue, managing guest feedback, and leading a team to deliver exceptional service. The ideal candidate has a hospitality degree, strong communication skills, and experience in hotel front office roles. A proactive attitude and leadership abilities in a diverse team environment are essential.

Qualifications

• Degree in hospitality field with Front Office experience.
• Fluent in written and spoken English.
• Immaculate personal presentation with problem-solving skills.

Responsibilities

• Elicit guest feedback and take action to enhance satisfaction.
• Maximize room revenue through effective up-selling.
• Promote company loyalty programs and in-house events.

Skills

Guest feedback management

Room revenue optimization

Team leadership

Customer service

Communication skills

Education

Degree in hospitality

Tools

Opera software

Job description

A leading hotel in Abu Dhabi is seeking a Front Desk Manager to oversee front office operations and enhance guest satisfaction. Responsibilities include optimizing room revenue, managing guest feedback, and leading a team to deliver exceptional service. The ideal candidate has a hospitality degree, strong communication skills, and experience in hotel front office roles. A proactive attitude and leadership abilities in a diverse team environment are essential.