Front Desk Associate (After Sales) - UAE National (Kavak, Dubai)

Kavak GCC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive e-commerce company in Dubai seeks a Front Desk Associate to provide exceptional customer service. You will greet clients, manage appointments, and ensure a smooth operational flow at the front desk. Candidates must be UAE Nationals with proficiency in both English and Arabic, possess outstanding communication skills, and demonstrate a positive attitude. This dynamic role promotes a diverse and inclusive work culture, offering a unique opportunity to thrive in a growing company focused on transforming the automotive market.

Benefits

Preferential price for retail cars post-probation

22 working days of holidays

Inclusive company culture with diverse teams

Qualifications

• UAE National with Family Book.
• Strong customer service orientation and empathy.
• Ability to work in a diverse and inclusive culture.

Responsibilities

• Deliver exceptional customer service for all clients and visitors.
• Greet and welcome clients professionally.
• Assist customers with inquiries and guide them accordingly.
• Schedule and manage appointments efficiently.
• Handle and process necessary paperwork.
• Collaborate with service team for smooth workflow.
• Resolve customer complaints effectively.
• Maintain organization and cleanliness at the front desk.
• Ensure effective communication across teams.

Skills

English proficiency

Arabic proficiency

Excellent verbal and written communication skills

Positive attitude

Integrity

Ability to handle rejection

Job description

Front Desk Associate (After Sales) - UAE National (Kavak, Dubai)

Dubai, United Arab Emirates | Posted on 07/22/2024

Who WE are? KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world. Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market. Wanna join us on this exciting ride?

Job Description

As a Front Desk Associate at Kavak's Aftersales' office, your mission will be to deliver exceptional customer service, ensuring a seamless and positive experience for all clients and visitors.

Key Responsibilities

• Customer Interaction: Greet and welcome clients and visitors as they enter the office, ensuring a friendly and professional first impression.
• Client Assistance: Assist customers with their inquiries, provide information about our services, and guide them to the appropriate department or personnel.
• Appointment Management: Schedule and manage appointments, ensuring efficient use of time and resources.
• Documentation: Handle and process paperwork.
• Coordination: Collaborate with the service team to ensure smooth workflow and timely updates to customers regarding their service status.
• Complaint Resolution: Address and resolve customer complaints or direct them to the appropriate person for resolution.
• Facility Management: Ensure the front desk area is tidy, organized, and well‑stocked with necessary supplies and informational materials.
• Communication: Maintain clear and effective communication with customers, service team members, and management to ensure excellent service delivery.

Requirements

• UAE National with Family Book.
• English proficiency, as well as Arabic.
• Positive attitude and integrity to build trust and achieve success while offering a jaw‑dropping experience to our customers.
• Excellent verbal and written communication skills.
• A deep understanding of our value proposition and the ability to empathize with others.
• Ability to handle rejection, stay motivated, and adapt to changing circumstances.
• Preferential price for retail cars upon completion of probation period.
• 22 working days of holidays.
• Diverse and inclusive company culture: our team spans continents, cultures, and backgrounds. This diverse workforce brings together a wealth of ideas and experiences, enriching your professional journey.

If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission‑driven team, KAVAK is the ideal place for you!