Front Desk Agent - Russian/German Speaker

AccorHotels Middle East; Ajman; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading hospitality company in the UAE is seeking a Front Desk Agent to serve as the first point of contact for guests. Responsibilities include managing check-ins and check-outs, facilitating guest inquiries, and promoting hotel services. Ideal candidates should possess excellent customer service skills, fluency in English and either Russian or German, and a background in hospitality. This position offers a dynamic environment with opportunities for growth.

Qualifications

• Minimum 1–2 years of experience in a Front Office or guest service role, preferably in a hotel.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Welcome guests with a warm and professional demeanor.
• Handle check-in, check-out, and room assignments efficiently.
• Assist guests with inquiries and special requests.

Skills

Customer service

Fluency in English

Fluency in Russian

Fluency in German

Problem solving

Attention to detail

Education

Diploma or certification in Hospitality Management

Tools

PMS systems (e.g., Opera)

Job description

Company Description

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world‑class service.

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check‑in to check‑out.

• Welcome guests with a warm and professional demeanor.
• Handle check‑in, check‑out, room assignments, and room keys efficiently.
• Process payments and maintain accurate financial transactions.
• Assist guests with inquiries, special requests, and hotel information in English and Russian/German.
• Promote hotel services, facilities, and upsell room categories when appropriate.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Coordinate with Housekeeping, Reservations, Guest Services, and other departments to ensure seamless guest experiences.
• Handle guest complaints or issues professionally and elevate to the Duty Manager when required.
• Follow all procedures related to safety, security, and data privacy.
• Maintain the cleanliness and professional appearance of the front desk area.
• Participate in shift handovers, trainings, and team meetings.

Qualifications

• Diploma or certification in Hospitality Management preferred.
• Minimum 1–2 years of experience in a Front Office or guest service role, preferably in a hotel.
• Fluency in English and Russian and/or German (speaking, reading, and writing).
• Strong communication and interpersonal skills.
• Proficient in PMS systems (e.g., Opera) and basic computer skills.
• Excellent problem‑solving skills and attention to detail.
• Ability to remain calm and professional in high‑pressure situations.
• Strong grooming standards and professional appearance.
• Flexibility to work shifts, nights, weekends, and public holidays.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.