Front Desk Agent (Executive Lounge)

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 50,000 - 75,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Dubai seeks a Guest Experience Expert to welcome guests and ensure a memorable stay. You will handle check-in/check-out processes, respond to guest requests, and coordinate services across departments.

This role requires a polished appearance, strong communication, and the ability to work 12-hour shifts in a 4-on/4-off pattern. Full-time, non-management position at DIFC on Sheikh Zayed Road.

Qualifications

• High school diploma or GED equivalent is required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Assist guests with check-in and check-out in a seamless manner.
• Coordinate with hotel departments to fulfill guest requests and service gaps.
• Prepare reports and capture guest feedback for service improvements.
• Provide knowledge of local area highlights to enhance guest experience.

Skills

Guest services

Education

High school diploma or GED

Job description

Additional Information This role works a 4 on/4 off shift pattern, each shift lasts 12 hours, 19:30 - 07:30

Job Number 26122607

Job Category Rooms & Guest Services Operations

Location DIFC off Sheikh Zayed Road, PO Box 482032, Dubai, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.