Front Desk Agent - Delta Hotels Dubai Investment Park

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A major global hospitality chain in Dubai is looking for a Guest Experience Expert to provide exceptional service throughout guests' stays. Key responsibilities include processing operational needs, addressing guest inquiries, and sharing local area highlights. Candidates must have at least a high school diploma, and related experience is not required. This role demands a hands-on approach to work while adhering to company policies and maintaining a professional appearance. The position offers opportunities to engage directly with guests, ensuring a memorable experience.

Qualifications

• Ability to create a safe workplace and follow company policies.
• Capable of maintaining confidentiality and protecting company assets.
• Maintaining professional appearance and communication.

Responsibilities

• Deliver a memorable and unique guest experience.
• Process operational needs and address guest requests.
• Share highlights of the local area with guests.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience

Unclear Seniority