Front Desk Agent

Vignette Collection; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hospitality group seeks a Front Desk Agent to create memorable experiences for guests from the moment they arrive. This role involves offering tailored recommendations, efficiently managing check-in and check-out processes, and assisting with payment transactions. Strong communication and problem-solving skills are essential, alongside a proactive approach to guest service.

Qualifications

• Excellent communication skills to address guest concerns and compliments.
• Strong problem-solving skills to turn issues into positive experiences.
• Proficient in reading, writing, basic mathematics, and computer skills.

Responsibilities

• Kicking off truly memorable guest experiences with a warm welcome.
• Handling payments for guest bookings efficiently.
• Ensuring the check-in and check-out processes are swift and seamless.

Skills

Communication

Problem Solving

Fluency in local language

Job description

First impressions count. To ensure our guests have memorable experiences from the start, we are looking for a Front Desk Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel at home.

Every day is different, but your main responsibilities will include:

1. Kicking off truly memorable guest experiences with a warm welcome.
2. Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
3. Handling payments for guest bookings efficiently.
4. Ensuring the check-in and check-out processes are swift and seamless.
5. Anticipating guest needs and offering tailored recommendations.
6. Being a trusted contact for guests, assisting with bill issues and restaurant suggestions.

Requirements

• Excellent communication skills to address guest concerns and compliments.
• Strong problem-solving skills to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficiency in reading, writing, basic mathematics, and computer skills.

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