Front Desk Agent

AccorHotel; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Front Desk Agent to be the friendly face and welcoming voice for guests. Responsibilities include greeting guests, facilitating check-ins, and providing information about hotel services. Ideal candidates should possess strong customer service skills, previous Front Desk experience, and the ability to work various shifts. The role demands excellent communication skills, teamwork, and fluency in English. This is a full-time on-site position with a commitment to diversity and inclusion.

Qualifications

• Service-focused personality essential; previous Front Desk experience preferred.
• Available for various shifts including weekends and holidays.
• Strong communication and interpersonal skills required.
• Ability to manage conflicting priorities under pressure.

Responsibilities

• Greet guests, facilitate smooth check-in/check-out processes.
• Handle room reservations and special requests.
• Provide excellent customer service, addressing guest inquiries and concerns.
• Process payments and handle financial transactions accurately.
• Relay messages between guests and hotel departments.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Problem-solving

Fluency in English

Tools

Opera

Job description

Front Desk Agent

Join our team as a Front Desk Agent where you’ll be the friendly face and welcoming voice that sets the tone for our guests stay. As the first point of contact your impeccable customer service skills and attention to detail will create a memorable and positive experience ensuring our guests feel valued from check‑in to check‑out.

• Greet guests upon arrival facilitate smooth check‑in/check‑out processes and provide information about hotel services, amenities and policies.
• Handle room reservations confirm guest details assign rooms and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns and requests promptly and professionally creating a positive and welcoming atmosphere.
• Process payments verify payment information and handle financial transactions accurately including cash handling and coordinating with the accounting department.
• Serve as a central point of communication relay messages between guests and other hotel departments and maintain accurate records of guest interactions and requests.

Qualifications

• Service‑focused personality is essential; previous Front Desk experience is preferred.
• Must be available to work a variety of shifts including mornings, evenings, overnights, weekends, holidays.
• Computer literacy a must with Opera experience is a must.
• Professional appearance and demeanor.
• A passion for guest service and a skill for anticipating guest needs.
• Ability to work in a team environment.
• Strong communication and interpersonal skills required.
• Ability to work under pressure and manage conflicting priorities.
• Fluency in English; additional languages are a plus.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people including those with disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work

No

Employment Type

Full‑time