Front Desk Agent

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi seeks a Guest Service Agent to ensure exceptional hospitality and customer satisfaction. The role involves welcoming guests with a smile, managing reservations, and addressing guest concerns efficiently. Candidates must have at least 2 years of experience in a 5-star hotel and possess strong communication skills alongside proficiency in MS Office and Opera systems. A genuine passion for customer service is essential to create lasting connections with guests.

Qualifications

• Minimum 2 years of experience in a similar role in a 5-star luxury hotel.
• Ability to multitask and work under pressure.
• Strong verbal and written communication skills.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Handle bookings and reservations through the hotel's PMS.
• Address guest complaints to ensure satisfaction.
• Organize office tasks and maintain records.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Tools

MS Office

Opera system

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing:

• Guest Services: Welcome visitors with a warm smile, efficiently manage their check-in and check-out processes, and quickly respond to their requests and concerns.
• Reservations Management: Manage bookings, handle cancellations, and make changes to reservations accurately through the hotel's property management system (PMS).
• Communication: Share details about the hotel's facilities, services, and nearby places of interest. Communicate clearly with guests, the cleaning staff, and other departments.
• Issue Resolution: Address guest complaints and problems with a professional approach, always aiming to ensure guest happiness.
• Office Tasks: Carry out a variety of office-related tasks like organizing files, entering data, and keeping up-to-date records of guests.
• Billing and Collections: Take care of payments, manage cash, and make sure all bills are correctly charged for every transaction.
• Security: Uphold the hotel's safety by keeping an eye on the front desk area and reporting any unusual behavior.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.