Front Desk Agent

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a dedicated front desk agent to provide exceptional guest services. Responsibilities include checking in guests, handling inquiries, processing checkouts, and upselling services. The ideal candidate will have at least 1 year of experience in a hotel environment, excellent communication skills, and proficiency in Microsoft Office. This full-time role requires flexibility with shifts. A warm welcome and commitment to guest satisfaction are essential.

Qualifications

• Minimum of 1 year experience in a guest services role preferably in a hotel setting.
• Excellent communication and interpersonal skills with a focus on customer service.
• Flexibility to work various shifts including nights, weekends, and holidays.

Responsibilities

• Greet and check in guests providing a warm welcome and efficient service.
• Handle guest inquiries, requests, and complaints with empathy and professionalism.
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction.

Skills

Guest services experience

Excellent communication skills

Attention to detail

Problem-solving abilities

Multilingual (Arabic and English)

Tools

Microsoft Office Suite

Opera hotel management software

Job description

Responsibilities

• Greet and checkin guests providing a warm welcome and efficient service
• Handle guest inquiries requests and complaints with empathy and professionalism
• Process checkouts including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities local attractions and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations room assignments and special requests
• Ensure the front desk area is organized and wellstocked with necessary supplies
• Assist with administrative tasks including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customerfocused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

Qualifications

• Minimum of 1 year experience in a guest services role preferably in a hotel setting
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word Excel PowerPoint and Outlook)
• Experience with Opera hotel management software preferred
• Strong problemsolving abilities and attention to detail
• Flexibility to work various shifts including nights weekends and holidays
• Multilingual skills particularly Arabic and English are highly advantageous
• Demonstrated organizational skills and ability to multitask efficiently

Remote Work

No

Employment Type

Fulltime