Front Desk Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is looking for a Guest Service Agent to provide outstanding guest experiences. Responsibilities include managing check-ins, handling reservations, and addressing guest issues professionally. The ideal candidate has over 2 years of experience in a similar role within a 5-star luxury hotel, with strong communication skills and a passion for customer service. Join a dynamic team and help create memorable stays for guests.

Benefits

Diversity and inclusion commitment

Professional growth opportunities

Qualifications

• Minimum experience of two years in a similar role in a 5-star luxury hotel.
• Strong verbal and written communication skills.
• Ability to work under pressure and multitask.

Responsibilities

• Welcome visitors and manage check-in/check-out processes.
• Manage bookings and handle cancellations efficiently.
• Address guest complaints to ensure guest happiness.

Skills

Customer service

Communication skills

Multitasking

Tools

MS Office

Opera system

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing:

• Guest Services: Welcome visitors with a warm smile, efficiently manage their check-in and check-out processes, and quickly respond to their requests and concerns.
• Reservations Management: Manage bookings, handle cancellations, and make changes to reservations accurately through the hotel's property management system (PMS).
• Communication: Share details about the hotel's facilities, services, and nearby places of interest. Communicate clearly with guests, the cleaning staff, and other departments.
• Issue Resolution: Address guest complaints and problems with a professional approach, always aiming to ensure guest happiness.
• Office Tasks: Carry out a variety of office-related tasks like organizing files, entering data, and keeping up-to-date records of guests.
• Billing and Collections: Take care of payments, manage cash, and make sure all bills are correctly charged for every transaction.
• Security: Uphold the hotel's safety by keeping an eye on the front desk area and reporting any unusual behavior.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.