Franchise Hotel - Duty Manager

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel organization in Dubai seeks a Duty Manager to enhance guest experiences and oversee hotel operations. The ideal candidate will have at least a Diploma, fluency in English, and 2 years of related experience. Responsibilities include managing guest relations, training staff, and handling emergencies. Join a dynamic team committed to sustainable hospitality while offering competitive salaries and various benefits.

Qualifications

• 2 years’ front desk/guest service leader experience.
• Basic mathematics skills.
• Willingness to work evenings and weekends.

Responsibilities

• Manage guest experiences and hotel operations.
• Train and develop your team to improve performance.
• Be the first point of contact for critical emergency situations.

Skills

Fluent in spoken and written English

Excellent communication skills

Problem-solving skills

Team leadership

Education

Minimum Diploma or equivalent

Tools

Hotel property management systems like Opera

Job description

Overview

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Responsibilities

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

Qualifications

• Minimum Diploma or equivalent, some college preferred
• 2 years’ front desk/guest service leader experience
• Must be fluent in spoken and written English
• Other languages may be preferred
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.