Food Dispatch Supervisor

Calo Inc.; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Calo is seeking a Dispatch Supervisor for our Dubai Central Production Unit to lead the on-the-floor portioning and dispatch windows, ensuring accuracy, safety, and timely meals.

You will train packing personnel, coordinate with Ops, Dispatch, Logistics and QA to maintain quality, adhere to HACCP and drive customer satisfaction through efficient workflows.

Qualifications

• Experience leading food packing or dispatch teams.
• Strong communication and people-management skills.
• HACCP and safety protocols knowledge preferred.

Responsibilities

• Lead the team in alignment with Calo’s culture and brand values.
• Execute portioning and packing with consistency and efficiency, training and guiding the team.
• Ensure precise portioning to align with Calo’s calories and macronutrient guidelines.
• Minimize errors in portioning, packing, labeling, and dispatch with dashboard use.
• Follow daily portioning guidelines and ensure timely dispatch to delivery teams.
• Maintain due diligence checks, adhering to HACCP standards along with sanitation and safety protocols.

Skills

Team leadership

Training supervision

Clear communication

Customer satisfaction focus

Job description

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role Overview

To function as a Dispatch Supervisor for Calo Dubai Central Production Unit. Act as the on-the-floor leader during food portioning and dispatch windows, solving problems quickly and keeping operations moving. The successful candidate will make use of their technical and team leadership skills in order to play a critical role in maintaining and enhancing our customers’ satisfaction through efficiency and strong adherence to safety & portioning protocols.

Relationships and Working Expectations

• Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals
• Works closely with the Ops + Dispatch Management, Logistics, and Quality to align on portioning accuracy, customer requests, or improvements in workflow
• Shift-based work, based in temperature-controlled environments, with mandatory personal protective equipment during all dispatch operation times

Main Responsibilities

• Lead the team in alignment with Calo’s culture and brand values through clear communication
• Execute all portioning & packing preparations with consistency and efficiency, training and guiding the team to perform at the same level
• Ensure precise portioning to align with Calo’s calories and macronutrient guidelines
• Minimize errors through effective practices in portioning, packing, labeling, and dispatch of meals, along with internal dashboard utilization
• Follow daily portioning guidelines and ensure the timely dispatch of meals to delivery teams
• Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols

Personality

• Passion for quality and continuous improvement
• Able to lead with empathy, building the best version of yourself and your peers
• Obsession with delivering a high level of customer satisfaction