Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Food & Beverage Restaurant Reservations Agent to manage restaurant bookings and optimize revenue. The role involves collaborating closely with food & beverage and marketing teams, ensuring high-quality guest interactions and maintaining accurate records. Ideal candidates bring 2-4 years of experience in a luxury hospitality environment and possess strong communication, sales skills, and proficiency in reservation systems. Flexibility and high standards of customer service are essential.

Qualifications

• Minimum 2-4 years of experience in restaurant reservations or guest services within luxury settings.
• Ability to manage high-volume reservations and optimize table allocations.
• Proficient in managing reservations across multiple platforms.

Responsibilities

• Manage all restaurant reservations across various platforms.
• Control table allocation to maximize revenue during peak hours.
• Convert inquiries into confirmed reservations and handle group bookings.

Skills

2-4 years experience in restaurant reservations

High-volume reservation management

Customer service skills

Strong sales mindset

Excellent communication skills

Tools

Seven Rooms

Job description

Job Description - Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah (HOT0C6XW)

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah (

Job Number:

HOT0C6XW )

Work Locations

Waldorf Astoria The Palm Palm Jumeirah Road Crecent East Dubai Aa01

What will I be doing

• Manage all restaurant reservations across phone, email, WhatsApp, walk-ins, and booking platforms
• Control table allocation to maximize covers, turn times, and peak-hour revenue
• Upsell premium seating, special experiences, and high-value time slots
• Monitor no-shows, late arrivals, cancellations, and enforce reservation policies
• Maintain accurate guest profiles and booking notes
• Manage and update all internal and external booking platforms
• Ensure availability, timings, menus, photos, and descriptions are accurate
• Monitor booking trends and optimize demand
• Coordinate with operations to avoid overbooking or underutilization
• Convert all inquiries into confirmed reservations
• Follow up on tentative bookings, groups, and event leads
• Handle group reservations and pre-set menus
• Promote offers, themed nights, and seasonal campaigns
• Manage daily social media messages and comments
• Convert social media inquiries into bookings
• Post approved promotional content
• Support campaigns, launches, and special events
• Track reservations, covers, and no-show rates
• Report booking performance insights
• Support management with demand optimization

Reservation conversion rate

KPIs

• Covers vs capacity
• No-show rate
• Upselling revenue
• Response time
• Platform accuracy

What are we looking for

A Food & Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and in close collaboration with Food & Beverage, Marketing, and Operations teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 2–4 years of experience in restaurant reservations, food & beverage, or guest services within a luxury hotel or high-end dining environment
• Proven ability to manage high-volume reservations while optimizing covers, table allocation, and peak dining periods
• Previous experience in hospitality, customer service, or as a reservation or sales agent preferred.
  Minimum 2–4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high-end food & beverage environments
• Proven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composure
• Friendly, approachable, and professional demeanor with a natural passion for guest interaction
• Excellent communication and interpersonal skills, delivered with confidence and luxury service etiquette
• Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenue
• Solid understanding of reservation yield management, table allocation, and demand optimization
• Highly organized and detail-oriented, ensuring precise guest profiles, booking notes, and reservation controls
• Ability to multitask and perform effectively under pressure during peak service periods
• Experience managing reservations across multiple platforms, including phone, email, WhatsApp, social media, and online booking systems
• Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage
• Ability to analyze booking trends and support management with performance insights
• Experience coordinating group reservations, pre-set menus, and special dining events
• Knowledge of food and beverage operations or similar service environments is considered an advantage
• Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilization
• Flexibility to work weekends, evenings, and public holidays in line with operational requirements
• High standards of professionalism, discretion, and commitment to luxury service excellence