Food & Beverage Hostess

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is looking for a Food & Beverage Hostess. The role involves greeting guests, ensuring smooth service, and maintaining high standards in guest relations. Candidates should have a hospitality diploma and a minimum of one year's experience in a similar role. Strong knowledge of food and beverage operations as well as excellent communication skills in English are essential. This opportunity offers a dynamic work environment in a luxurious setting.

Qualifications

• Minimum of one year's experience in a similar operational role in luxury hotels.
• Proficient in spoken and written English; knowledge of local language is a plus.
• Familiar with food and beverage terminology and hygiene codes.

Responsibilities

• Greet guests and ensure smooth check-in at restaurants.
• Take food & beverage orders and assist guests in seating.
• Maintain cleanliness and organization of restaurant menus.

Skills

Guest Communication

Customer Service

Knowledge of Food and Beverage

Upselling

Education

Hospitality Diploma/Degree

Tools

MICROS

MS Office

Job description

As Food & Beverage Restaurant Hostess my duties and responsibilities will include:

• Greet guests on arrival in resort restaurants and conduct welcome procedures in an efficient and friendly manner, using guest name whenever possible as per Six Senses Standards.
• Answer outlet telephone courteously and efficiently as specified in departments standards.
• Escort guest to the table and assist in seating and present the water, menu and hand towels.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Ensure that all guests are greeted courteously and attentively in the working area.
• Take orders from any food & beverage outlet menus.
• Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
• Follow the leadership of the captain or supervisor on shift.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Recommend and promote items as directed by supervisor.
• Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all property facilities and activities.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of F&B Hostess, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality or Barista school and more than one year’s experience in a similar operational role.

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc.

I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory. I have an excellent command of written and spoken English with some knowledge of the local language and customs.

The above is intended to provide an overview of the role and responsibilities for a F&B Hostess at Six Senses The Palm, Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.