Food and Beverage Attendant at Waldorf Astoria Dubai International Financial Centre

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Food and Beverage Attendant to exceed guest expectations in service and quality. You will manage customer orders, maintain service areas, and collaborate with team members. Ideal candidates possess a friendly attitude, excellent communication skills, and a commitment to exceptional service.

Qualifications

• Excellent communication skills and team-oriented.
• Friendly and positive attitude while serving guests.
• Commitment to delivering high-quality customer service.

Responsibilities

• Receive orders and serve customers in a timely manner.
• Maintain cleanliness and prepare service areas.
• Answer guest queries in a polite manner.

Skills

Friendly, positive disposition

Exceptional guest service

Excellent communication skills

Flexible and responsive

Knowledge of alcoholic beverages

Team collaboration

Tools

Electronic ordering systems

Job description

Overview

A Food and Beverage Attendant for the Waldorf Astoria Dubai International Financial Centre affects every Guest experience within restaurants, bars, room service and banquets, delivering an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant for the Waldorf Astoria Dubai International Financial Centre, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our restaurants, bars, and banquets facilities, and to fulfil room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required.
• Understand menu content, any menu changes, and promotional activities.
• Keep your service area clean, tidy, and well-prepared.
• Efficiently manage the proper settlement of all customer accounts.
• Answer Guest queries in a polite and helpful manner.

What are we looking for?

Food and Beverage Attendants for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Friendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Cash handling experience
• Previous experience within the food & beverage department
• Experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!