Floor Manager – Restaurant

Arena Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A well-established restaurant group in Dubai is seeking experienced Floor Managers to oversee front-of-house operations. The role requires a minimum of 10 years in the field, including 5 years in a leadership position. Candidates should excel in team management and guest service, ensuring all operations align with brand standards. The ideal candidate is disciplined, presentable, and possesses excellent communication skills in English. This role provides an opportunity to contribute to a thriving business environment.

Qualifications

• Minimum 10 years of experience in front-of-house operations.
• At least 5 years in a supervisory or managerial role.
• Strong understanding of service etiquette and customer care.

Responsibilities

• Supervise daily floor operations for guest satisfaction.
• Lead service teams to maintain quality across shifts.
• Address customer inquiries and complaints promptly.

Skills

Guest service

Team supervision

Restaurant floor coordination

Leadership

Communication skills

Tools

POS systems

Job description

Job Summary

A well-established and growing restaurant group in Dubai is hiring three highly experienced Floor Managers to lead the front-of-house operations at different branches. The ideal candidates will bring a strong background in guest service, team supervision, and restaurant floor coordination, ensuring top-quality service aligned with brand standards. This role reports to the Restaurant Manager and involves active collaboration with service, kitchen, and operations departments.

Key Responsibilities

• Supervise and manage daily floor operations, ensuring efficient table turnover and guest satisfaction
• Lead and mentor service teams to uphold consistent service quality across shifts
• Address customer inquiries and complaints professionally and promptly
• Coordinate with kitchen teams to ensure seamless communication and order execution
• Monitor staff grooming, punctuality, and adherence to service protocols
• Support shift openings/closings, scheduling, and team allocations
• Conduct regular service training and contribute to ongoing performance evaluations
• Ensure dining environment cleanliness, ambiance, and readiness at all times
• Prepare service reports and provide feedback to management

Job Requirements

• Minimum 10 years of experience in front-of-house operations, including at least 5 years in a supervisory or managerial role
• Proven leadership and team management skills in high-volume or premium dining settings
• Strong understanding of service etiquette, customer care, and restaurant workflows
• Familiarity with POS systems and shift reporting tools
• Excellent communication skills in English; Arabic is a plus
• Presentable, disciplined, and guest-oriented personality