Flagship Boutique Director (Dubai, DU, AE)

Richemont; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading luxury retail company is seeking a Flagship Boutique Director to enhance client experience and drive business success. This role requires 10-12 years of leadership experience and expertise in managing high-value client relationships. The ideal candidate will foster team engagement, implement strategic initiatives, and ensure operational excellence within the boutique. This is based in the United Arab Emirates.

Qualifications

• 10-12 years of experience in a leadership position, preferably in luxury retail.
• Proven experience in managing relationships with high-net-worth clients.
• Strong natural leadership skills with a successful track record.

Responsibilities

• Cultivate a premium client experience and a fulfilling employee environment.
• Drive business development and elevate the Maison's reputation.
• Manage boutique performance to achieve targets through dynamic action plans.

Skills

Inspirational Leadership & Engagement

Strategic Communication & Performance

Positive Team Relationships

Business-Oriented Performance Improvement

Individualized Training & Development

Operational Efficiency

Job description

FOR THOSE WHO SEEK EXCELLENCE

Join a community of dedicated professionals where excellence is both a given and a neverending quest. Play your part in driving our collective success.

YOUR ROLE

As the Flagship Boutique Director, you will cultivate a "One Of Not Many" client experience, foster a fulfilling employee environment, and implement a robust clienteling strategy to achieve ambitious and sustainable business results.

PLAYING YOUR PART

As the Flagship Boutique Director, you will play a pivotal role in driving business development by elevating the Maison's reputation and desirability, engaging both local and international clientele. We expect you to develop and execute a strategic clienteling approach, focusing on client recruitment through exclusive services, events, and personalized experiences.

• Inspirational Leadership & Engagement: Lead by example, motivating and coaching the team to foster a strong sense of purpose and engagement.
• Strategic Communication & Performance: Communicate the Maison's vision, unite the team around the strategy, and drive performance to exceed KPIs.
• Positive Team Relationships: Build strong relationships by understanding and addressing individual needs and motivations.
• Business-Oriented Performance Improvement: coaching to consistently improve individual and team performance with a business focus.
• Individualized Training & Development: Determine team training requirements and create customized development plans for each member.
• Optimal Team & Talent Pipeline: Design the best team structure and proactively secure future talent by recruiting the right people.
• Lead by example in building and nurturing relationships with clients and prospects, ensuring a premium experience.
• Manage boutique performance and operations to reach quantitative and qualitative targets, implementing dynamic action plans to achieve sales goals.

You will also act as a Maison ambassador, representing the Maison’s identity and values within the flagship boutique and the local retail community. We need you to design the optimal team organization, recruit top talent, and proactively develop a talent pipeline for the boutique. Finally, you will foster a business-oriented approach through regular coaching and training, consistently improving individual and team performance.

WHAT WILL MAKE YOU SUCCESSFUL?

We are looking for someone with:

• 10-12 years of experience in a leadership position, preferably within the luxury retail sector.
• Proven experience in cultivating and managing relationships with high-net-worth clients and key stakeholders.

Beyond experience, you will need:

• Strong natural leadership skills with a track record of leading teams and developing people.
• Deep knowledge of the luxury environment, including brands, trends, and client expectations.
• Expertise in managing 360° operational aspects, driving for operational efficiency and overall boutique experience.

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Each member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.