Field Support Engineer: technical and operational on-site support

Thales Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a Field Support Engineer in Abu Dhabi. The role requires providing technical and operational on-site support to the UAE Armed Forces, handling IMINT subjects, and ensuring effective communication. Ideal candidates will have a Master's degree in relevant fields, IT support experience, and strong problem-solving skills. Apply now for an opportunity to contribute to critical operational support.

Qualifications

• Previous experience operating/supporting operations on MINDS/SAIM system is a plus.
• AI competencies is a plus.
• Work in an international environment.
• Imagery knowledge.

Responsibilities

• Technical and operational on-site support to the UAE AF.
• Point of contact for UAE AF regarding IMINT.
• Support to UAE AF IAC on the job training.
• Preparation and coordination of on-site interventions.

Skills

IT support

Good communication skills

Problem solving mindset

Troubleshooting

Adaptability

Education

Master degree in computer science or GIS or remote sensing or related field

Job description

Location: Abu Dhabi, United Arab EmiratesIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

Title

Field Support Engineer: technical and operational on-site support

Location

Abu Dhabi

Job Objective

The Technical Assistant is part of Falcon Eye on‑site operational support team and supports customer’s daily operations and maintenance on MINDS Falcon Eye system activities. He/she is also the local point of contact for UAE AF regarding IMINT subjects and is located full‑time at customers’ premises.

Roles & Responsibilities

• Technical and operational on‑site support to the UAE AF
• Point of contact for UAE AF regarding IMINT
• TSIX representative towards UAE AF IAC team and globally DISA for MINDS related subjects (SLA, enhancements, MINDS roadmap)
• Support to UAE AF IAC on the job training
• Support to IAC and globally DISA proposal definition
• Preparation and coordination of on‑site interventions
• Contribution to the promotion of MINDS among UAE by supporting factory teams, performing demo when requested, contributing to dedicated meetings with customer
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• On‑call duties on request to support customer

Work Experience Requirements

• IT support
• Previous experience operating/supporting operations on MINDS/SAIM system is a plus
• AI competencies is a plus
• Work in international environment
• Imagery knowledge

Qualification, Certification & Educational Requirements

Master degree in computer science or GIS or remote sensing or related field

Preferred Skills

• Good communication skills (internal & external with customer)
• Proficiency in English and French (Arabic is a plus)
• High level of autonomy
• Problem solving mindset
• Troubleshooting
• Reporting efficiency
• Adaptability

HSE Responsibilities

• Ensure both your own safety and the safety of others at all times.
• Maintain an active role in achieving the objectives and adhering to the HSE Thales Policy
• Comply with local HSE laws and legislation.
• To use safety equipment (including PPE) as required and intended.
• Lead by example and actively encourage departments to look at ways to conserve water & energy, minimize the generation of waste, and encourage recycling.
• Everyone within Thales has the right to stop work if they believe that their activities may affect their health and safety or that of others. In this circumstance, such conditions must be reported immediately to their line manager and the HSE department.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!