Field Service Engineer

Emerson; Abu Dhabi; On-site; AED 100,000 - 120,000; Full time

Job summary

A leading technology company is seeking a Field Service Engineer in UAE. This role involves hands-on technical service support for control & actuated valves, including maintenance, testing, and customer training. Candidates should have 5–10 years of valve industry experience and strong technical skills. The company values innovation and offers comprehensive benefits and growth opportunities.

Benefits

Medical insurance

Flexible time-off plans

Tuition reimbursement

Employee Assistance Program

Qualifications

• 5–10 years of experience in the valve industry.
• Strong field service background with control & actuated valves.
• Prepared to work out of office hours.
• Excellent interpersonal and customer relations skills.

Responsibilities

• Perform routine service maintenance based on customer requirements.
• Conduct customer service training and documentation.
• Complete documentation of repair and testing activities.
• Timely submission of timesheets and reports.

Skills

Self-management

Excellent communication

Documentation skills

Action-oriented

Education

Engineering discipline (instrumentation/mechanical preferred)

Job description

Job Summary:

Based in UAE, the Field Service Engineer will be responsible for providing on-site hands‑on technical service support on all Control & Actuated Valves, data interpretation, refurbishments, testing, site commissioning and site acceptance test.

In This Role, Your Responsibilities Will Be:

• Perform routine service maintenance tasks in accordance with customer requirements and as directed by designated service lead.
• Perform assembly, testing, calibration, troubleshooting and diagnostics of Final Control Products. Strong technical skills in assembly, testing, troubleshooting of actuated products including pneumatics, electrics, hydraulics, gas over oil and MPFS is mandatory.
• Perform system start‑up and commissioning services on various Final Control Products as required.
• Assemble new equipment or repaired equipment when requested to do so.
• Lead changes as business evolves and assist with implementation as necessary for process improvements.
• Conduct customer service training and take ownership for customer co‑ordination.
• Complete documentation of repair, testing and assembly activities – cause of failure, actions taken, parts used, labor hours, etc.
• Timely completion of timesheets, site visit reports and all other documentation in line with Emerson internal procedures.
• Support repair centers when requested.
• Proactively identify service/product opportunities and assist the sales pursuit.
• Adhere to local and international Emerson trade compliance procedures in connection with all transactions and business practices.
• Adhere to all safety, quality, company rules and regulations.
• Participate in safety, quality and activities committees where requested.
• Perform any other tasks as and when assigned by the designated local service lead or by any member of the MEA service management team.
• Adhere to health, safety & environment policies as laid by the organization.

Who you are?

• Able to self‑manage and make experience‑based decisions on the job.
• Excellent communications, documentation and service report generation.
• Excellent personal discipline.
• Action oriented.

For this Role, You Will Need:

• Qualified in engineering discipline (instrumentation / mechanical preferred) or relevant experience and knowledge.
• 5–10 years of experience in a reputed valve industry.
• Strong field service background and solid experience with control & actuated valves and associated equipment.
• Prepared to work out of office hours to complete tasks when requested.

Preferred Qualifications that Set You Apart:

• Experience in valve field service and working with industrial customers and EPCs.
• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process‑related problems strongly preferred.
• Excellent communication, interpersonal and customer relations skills.
• Willing to travel extensively within MEA when requested.

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee well‑being. We prioritize providing flexible, competitive benefits plans to meet your and your family’s physical,, financial, and social needs. We provide medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work‑life balance and offers flexible time‑off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end‑to‑end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face‑to‑face and virtual training, mentorship, coaching, project management, and on‑the‑job training.