FBO Operations Controller

Luxaviation Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aviation service provider in Dubai is looking for an Operations Controller to facilitate aircraft operations and ensure exceptional service for VVIP guests. The ideal candidate will have at least two years of experience in the aviation industry and hospitality, possess a UAE driving license, and be fluent in English. Strong communication skills and a friendly demeanor are essential. This is an excellent opportunity to join a dedicated team focused on operational excellence within a dynamic working environment.

Qualifications

• Minimum two years experience within the aviation industry is mandatory.
• Experience in dealing with VIP guests/passengers.
• Must hold UAE driving licence.

Responsibilities

• Responsible for facilitating the arrival and departure of aircraft and passengers.
• Coordinate aircraft servicing in an efficient and timely manner.
• Render personal service to VVIP passengers/guests in the FBO.

Skills

Experience in aviation industry

Hospitality experience

Fluency in English

Good communication skills

Ability to multi-task

Education

Minimum high school qualification

Tools

Microsoft Word

Microsoft Excel

Job description

ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open, and engaging relationships with passionate colleagues.

ExecuJet Middle East is currently seeking an Operations Controller to fill a vacancy within our Fixed Base Operation (FBO). The main objective of the role is to facilitate the arrival and departure of aircraft and their passengers.

KEY RESPONSIBILITIES

• Responsible for facilitating the arrival and departure of aircraft and passengers
• Coordinate aircraft servicing in an efficient and timely manner
• Render personal service to VVIP passengers/guests in the FBO
• Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered
• Prepare and present crew flight briefs
• Facilitate comfort of passengers/guests and create harmonious atmosphere
• Greet and welcome passengers/guests to FBO
• Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required
• Assist with tasks such as loading luggage on/off aircraft and vehicles
• Guide and escort passengers/guests to/from designated aircraft
• Expedite transfer of passengers/guests between aircraft and FBO/limousine service
• Inform passengers/guests upon request, concerning schedules and travel itineraries
• Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well-being of passengers
• Process handling files accurately and in a timely manner
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.

REQUIRMENTS

• Minimum two years experience within the aviation industry is mandatory
• Minimum two years experience of hospitality experience within aviation industry
• Minimum high school qualification
• Experience in dealing with VIP guests/passengers
• Must hold UAE driving licence
• Fluency on written and spoken English. Additional languages advantageous (Arabic, Russian or French)
• Good computer skills basic Word and Excel

Personal Characteristics

• Professional
• Trustworthy
• Ability to multi-tasks in a faced pace work environment
• Ability to work under time constraints
• Friendly, calm and polite under difficult situations
• Patient, tolerant and with a positive approach
• Team player/works well without supervision
• Strong problem solving skills
• Excellent oral communication skills