FB Service Expert - Tong Thai

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai seeks a Guest Service Expert to enhance the dining experience for guests. The role involves delivering exceptional service, communicating effectively with kitchen staff and ensuring a safe environment. Candidates should be proactive, able to work under pressure, and maintain professionalism throughout their duties. This position requires physical stamina and a hands-on approach to ensure guest satisfaction and adherence to safety standards.

Qualifications

• Ability to create memorable experiences for guests.
• Strong communication skills to interact with guests and kitchen staff.
• Capacity to manage a fast-paced environment and be on feet for extended periods.

Responsibilities

• Deliver a wide range of services to enhance guest dining experiences.
• Ensure all workplace safety and quality standards are upheld.
• Handle food and drink orders accurately and efficiently.

Job description

Description

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Service Experts will be on their feet and moving around (stand sit or walk for an extended time; moving over sloping uneven or slippery surfaces) managing the menu (read and visually verify information) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees including bending twisting pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.