FB Service Expert - Horizon

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Expert. The role focuses on creating unique and memorable dining experiences for guests. Responsibilities include serving guests, managing menus, and maintaining quality standards. The ideal candidate will have a high school diploma and minimal related work experience, along with strong customer service skills. This position requires being on your feet and performing various physical tasks, contributing to the overall success of the hospitality service.

Qualifications

• Must take initiative and provide a wide range of services.
• Ability to manage and interact with guests professionally.
• Must be on their feet for extended periods and handle various physical tasks.

Responsibilities

• Ensure guests enjoy a memorable dining experience.
• Communicate effectively with the kitchen and serve guests.
• Uphold quality standards and maintain a safe and clean work environment.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Service Experts will be on their feet and moving around (stand sit or walk for an extended time; moving over sloping uneven or slippery surfaces) managing the menu (read and visually verify information) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees including bending twisting pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.