FandB Admin - Sheraton The Walk Dubai

Sheraton Hotels & Resorts; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Sheraton Hotels & Resorts in Dubai is seeking a Reservations professional to manage room blocks, group codes, and reservation requests. You will verify availability, explain policies, and document guest needs. The role requires training and mentoring teammates while ensuring accurate data entry in the reservation system.

Join a global hospitality brand that emphasizes service excellence and guest satisfaction. Full-time, on-site position at Jumeirah Beach Residence Bahar 7, Dubai.

Qualifications

• Experience in hotel reservations or front desk operations.
• Strong communication and organizational skills.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Oversee accuracy of room blocks, reservations and group market codes.
• Process all reservation requests, changes and cancellations
• Explain rate policies and guarantees to callers
• Input and access data in reservation system and verify room availability
• Address guest needs, document special requests and resolve issues
• Collaborate with management to train and motivate staff
• Set up billing accounts according to accounting policies
• Provide information on hotel facilities and services

Skills

Reservations

Customer service

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Job Description:

Job Number 26133247

Job Category Reservations

Location Jumeirah Beach Residence Bahar 7, Dubai 118555, United Arab Emirates

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escape/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.