Facilities Operations Executive

Qureos Inc; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A property management firm based in Ras al-Khaimah is seeking a Facilities Operations Executive to coordinate customer service activities and support operational needs. The role involves managing tenant relations, overseeing compliance with policies, and providing administrative support to enhance customer satisfaction and operational efficiency. Ideal candidates should possess a relevant diploma and 4-6 years of experience in a similar role, alongside strong communication and organizational skills.

Qualifications

• High School Diploma or Bachelor's degree or equivalent qualification.
• Minimum 4-6 years of relevant experience in a similar operational or administrative role.

Responsibilities

• Coordinate with the Customer Happiness Centre to manage customer feedback and service requests.
• Draft notices, memos, and correspondence for tenants and stakeholders.
• Provide customer support by responding to inquiries and ensuring service standards are met.
• Administer and follow up on insurance cases in coordination with providers.
• Monitor and manage car parking spaces and communications related to violations.

Skills

Strong verbal and written communication skills

Collaborative team player

Problem-solving mindset

Good organizational and analytical abilities

Proficient in Microsoft Office and relevant business tools

Education

High School Diploma or Bachelor's degree or equivalent qualification

Job description

Job Purpose

The Facilities Operations Executive plays a key role in supporting the Asset and Property Management teams by ensuring efficient communication and service coordination with tenants owners and customers. This position is responsible for assisting with daily operational matters handling various tenant-related requests and providing consistent administrative support. The role also acts as a liaison between internal departments particularly the Customer Happiness Centre to help maintain high levels of customer satisfaction and operational excellence across managed properties.

Key Responsibilities

• Coordinate with the Customer Happiness Centre to address and follow up on customer feedback complaints and service requests received through tickets or email.
• Draft and distribute notices, memos and correspondence to tenants and stakeholders as required by the Asset Management team.
• Manage communication and documentation with tenants owners and external parties.
• Provide day‑to‑day customer support by responding to inquiries and ensuring service standards are met.
• Oversee the issuance of access cards in response to tenant requests.
• Handle processing and distribution of promotional materials, PRs, PO requests and prepare related approvals and Arabic notices.
• Receive and direct calls routed from the Customer Happiness Centre coordinating with the Facilities Management team for prompt resolution.
• Prepare and issue notifications to owners regarding the expiration of Defect Liability Periods (DLP).
• Support the operational needs of the office through administrative and clerical assistance to the Asset Management team.
• Perform additional tasks as directed by the Property Manager or assigned by management.
• Administer and follow up on insurance cases in coordination with insurance providers.
• Manage internal and external queries related to property management matters.
• Investigate and coordinate the resolution of resident and customer issues.
• Monitor and manage assigned car parking spaces and related communications.
• Oversee the issuance and tracking of Notices of Violation and related documentation.
• Utilize approved systems and tools effectively for day‑to‑day responsibilities.
• Ensure compliance with company policies particularly those related to Health Safety and Environmental standards.
• Share weekly leasing availability updates with brokers.
• Coordinate the lease attestation process with tenants RAKP and local municipality authorities.
• Support compliance with community rules, lease agreements and relevant policies among tenants and guests.
• Contribute to broader Asset Management activities including leasing support and administrative coordination.

Qualifications

• High School Diploma or Bachelors degree or equivalent qualification.

Experience

• Minimum 46 years of relevant experience in a similar operational or administrative role.

Skills & Competencies

• Strong verbal and written communication skills
• Collaborative team player
• Problemsolving mindset
• Good organizational and analytical abilities
• Proficient in Microsoft Office and relevant business tools