Facilities Manager

Excellerate; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading facilities management company in the United Arab Emirates seeks an experienced Facilities Manager. The role involves managing building maintenance, ensuring compliance, and fostering client relationships. Ideal candidates will have 5–8 years of experience in Facilities Management, strong leadership skills, and the ability to deliver on service commitments. Proficiency in Microsoft Office and familiarity with CAFM systems are advantageous. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 5–8 years of experience in Facilities Management.
• Prior supervisory experience preferred.
• FM certification (SAFMA, IWFM, IFMA or similar) advantageous.
• Valid driver’s licence may be required.

Responsibilities

• Build and maintain positive relationships with clients.
• Lead and deliver OPIs and KPIs as per the Master Service Agreement.
• Ensure all client objectives and timelines are met.
• Coordinate and oversee repair and maintenance work.

Skills

Excellent written and verbal communication in English

Strong organisational skills

Analytical skills

Reporting skills

Leadership skills

Proficiency in Microsoft Office

Experience using CAFM or ticketing systems

Education

Associate’s Degree or Bachelor’s Degree in business, technical, or management

Tools

CAFM or ticketing system (Si7 or similar)

Job description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

We are looking for an experienced Facilities Manager to support our client by delivering efficient facilities operations, ensuring statutory compliance, maintaining strong client relationships, and providing reliable data administration and reporting.

The role requires hands-on site presence and proactive management of building maintenance, soft services, vendors, and client expectations. You will act as the first point of contact for the client’s office and ensure that all service levels, KPIs, and performance obligations are met.

What you will bring

Education & Experience

• Minimum 5–8 years of experience in Facilities Management.
• Associate’s Degree or Bachelor’s Degree in business, technical, or management preferred.
• Prior supervisory experience preferred.
• FM certification (SAFMA, IWFM, IFMA or similar) advantageous.
• Valid driver’s licence (may be required).

Skills & Competencies

• Excellent written and verbal communication in English.
• Strong organisational, analytical, and reporting skills.
• Ability to provide efficient, timely, and courteous service to clients and stakeholders.
• Ability to present information clearly and manage sensitive issues professionally.
• Strong leadership skills to manage people and vendors effectively.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience using a CAFM or ticketing system (Si7 or similar).

What you will be doing

Client Management

• Build and maintain positive relationships with clients, attending regular meetings and providing updates.
• Lead and deliver OPIs and KPIs as per the Master Service Agreement (MSA).
• Ensure all client objectives and timelines are met.
• Provide accurate data analysis and reporting when required.
• Act as the on-site first point of contact for employees, visitors, contractors, and the client team.

Building Maintenance

• Coordinate and oversee repair and maintenance work carried out