F&B Team Leader at InterContinental Residences Dubai Business Bay

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Dubai seeks an experienced F&B Team Leader to supervise daily operations, ensuring exceptional guest service. Candidates should have a Diploma in Hospitality Management and at least 2-3 years in a similar role. You'll lead and support the team, coordinate with departments, and maintain service quality. This position offers competitive benefits including training and discounts. A proactive attitude and strong leadership skills are essential to thrive in this dynamic environment.

Benefits

Competitive salary

Training programs

Room discounts

Uniform provided

Qualifications

• Minimum 2–3 years’ experience in a supervisory role in a luxury or 5-star hotel environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent knowledge of food and beverage service standards.

Responsibilities

• Supervise and coordinate daily operations within the assigned outlet.
• Lead the F&B team in delivering exceptional guest experiences.
• Monitor guest satisfaction levels and handle complaints.

Skills

Leadership

Communication

Attention to Detail

Problem Solving

Guest Focus

Education

Diploma or Degree in Hospitality Management

Tools

POS systems (e.g., Micros)

Job description

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe‑inspiring Burj Khalifa, the hotel strives to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as F&B Team Leader and let us help you create a career journey like no other.

A little taste of your day‑to‑day

• Supervise and coordinate daily operations within the assigned outlet to ensure smooth and efficient service.
• Lead, motivate, and support the F&B team in delivering exceptional guest experiences in line with brand standards.
• Conduct daily briefings and ensure team members are updated on menu changes, promotions, and service expectations.
• Coordinate closely with the kitchen, bar, and other departments to ensure seamless communication and timely service.
• Monitor guest satisfaction levels, respond to feedback, and handle guest complaints professionally.
• Maintain service quality, table setup, cleanliness, and presentation standards throughout the outlet.
• Assist the Outlets Manager with scheduling, staff training, and performance evaluations.
• Oversee inventory, requisitions, and ensure proper stock rotation and cost control.
• Support in achieving outlet revenue targets through effective upselling and promotional activities.
• Ensure full compliance with hygiene, safety, and sanitation standards (HACCP).

What we need from you

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2–3 years’ experience in a supervisory role in a luxury or 5‑star hotel environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent knowledge of food and beverage service standards, sequence of service, and fine dining etiquette.
• Proficient in POS systems (e.g., Micros) and familiar with basic administrative tasks and reports.
• Fluent in English (additional languages are an advantage).
• Impeccable grooming, professional demeanor, and a proactive attitude.
• Ability to manage a diverse team, handle pressure, and maintain composure during peak hours.

Core Competencies

• Guest Focus: Committed to providing personalized and anticipatory service.
• Leadership: Inspires and guides team members toward high performance and teamwork.
• Communication: Clear, confident, and professional in both verbal and written interactions.
• Attention to Detail: Ensures precision in service delivery, presentation, and cleanliness.
• Problem Solving: Handles guest concerns and operational challenges with tact and efficiency.
• Adaptability: Flexible and resilient in a fast‑paced, dynamic environment.
• Teamwork: Promotes collaboration and positive morale among colleagues.
• Integrity: Upholds the highest standards of professionalism, ethics, and confidentiality.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.