F&B Service Expert (Captain) - Four Points by Sheraton Bur Dubai

Four Points by Sheraton; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Four Points by Sheraton in Dubai, Bur Dubai, is seeking a Guest Service Expert for a Full Time role. You will welcome guests, assist with check-in/check-out, answer inquiries, coordinate with kitchen and service staff, and help ensure a seamless dining and hotel experience with professional appearance and courteous service.

Ideal candidates have a High school diploma, less than 1 year of related experience, and a proactive, guest-focused attitude.

Qualifications

• High school diploma or GED equivalent.
• Less than 1 year related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Greet guests and assist with inquiries to ensure a welcoming experience.
• Coordinate with kitchen and service staff to deliver timely service.
• Maintain a clean, safe, and organized work environment and observe hotel policies.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or GED

Tools

POS systems

Job description

Additional Information

Job Number 26132720

Job Category Food and Beverage & Culinary

Location Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Bur Dubai, Dubai, United Arab Emirates VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.