F&B Server - In Room Dining - F&B Service - Crowne Plaza Hotel Dubai Festival City

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Dubai seeks an F&B Server for its In-Room Dining team. The ideal candidate will thrive in a dynamic environment, delivering exceptional service to guests while ensuring all food and beverage orders are accurately prepared and served. Strong communication skills, a warm personality, and teamwork ability are essential, along with a willingness to learn and adapt to new challenges. This role offers an opportunity to be part of a globally-respected brand and contribute to a joyful guest experience.

Benefits

Competitive salary

Room discounts

Training opportunities

Qualifications

• Great communication skills to effectively interact with guests.
• Ability to work collaboratively in a team setting.
• Warm personality that enhances guest experiences.
• Capacity to think calmly under pressure during busy service.
• Eagerness to learn and adapt to new tasks as required.

Responsibilities

• Deliver exceptional food and beverage service to guests in their rooms.
• Maintain cleanliness and organization of service areas.
• Ensure prompt delivery of food while maintaining temperature standards.
• Anticipate guest needs and respond efficiently.
• Report any equipment issues to management.

Skills

Communication skills

Teamwork

Calm under pressure

Organizational skills

Job description

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: United Arab Emirates, Dubai

Hotel: Dubai - Festival City (DUBFC), Dubai Festival City, Po Box 45777, 45777

Overview

Do you see yourself as an F&B Server in our In Room Dining team at Crowne Plaza Dubai Festival City? We seek friendly, welcoming personnel who thrive in a dynamic environment and deliver exceptional service to business travel and leisure guests.

Duties & Responsibilities

• Have a complete knowledge of all food and beverage menu items available to Room Service and minibar.
• Maintain thorough knowledge of the hotel and room layouts.
• Assist with the preparation of an outlet for service including:
  • Maintain cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service.
  • Check storage areas for proper supplies, organization, and cleanliness.
  • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
  • Ensure table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time.
  • Trays and Carts are removed from the hotel hallways and elevator bays at all times.
• Always follow standard telephone etiquette while speaking to guest over phone.
• Greet guests appropriately at their room and provide service upon items ordered.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Ensure prompt and efficient delivery of food and beverage to the guest's room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Perform duties of the room service in the absence of supervisor.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment’s are functioning properly; report any problems to the relevant teams.
• Maintain regular attendance in compliance with the Hotel Standards.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
• Perform any reasonable tasks as instructed by Manager.
• Report to superior any damaged / defective equipment.
• Work carefully to minimize breakage.

Requirements

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open‑mindedly.
• Willingness to work with a flexible schedule and respond positively to changing requirements, including the performance of any tasks requested of you.
• Passion for food and curiosity.
• Basic organisational skills in restaurant operation.

Benefits

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants, promoting a culture of trust, support, and acceptance across all backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We’re committed to supporting wellbeing in your health, lifestyle, and workplace via our myWellbeing framework.

So, join us, and you’ll become part of our ever‑growing global family.

About the Company

Join Crowne Plaza – one of the largest and best loved premium hotel brands in the world. With more than 420 hotels globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We design spaces that encourage, support, and celebrate great connections, and we also excel in meetings and events, being a trusted partner for domestic and global groups alike. Our branded service style ‘Dare to Connect’ is crafted for connection, professional yet emotionally engaging, ensuring our colleagues can make a crucial difference in the guest's experience.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.