F&B Server - In Room Dining

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated team member for guest service support. The role requires handling guest complaints, performing restaurant setup, and ensuring high service standards. Ideal candidates have a high school or hotel school diploma and at least 2 years of experience in a similar role in an international environment. Strong communication skills and familiarity with the Micros system are essential. Join a dynamic team in a multi-cultural setting.

Qualifications

• 2 years minimum in a similar role in a 5-star international environment.
• Experience in up-selling skills training and HACCP.
• Able to work efficiently while maintaining a positive attitude.

Responsibilities

• Provide support to colleagues ensuring high levels of service.
• Handle guest complaints according to policy.
• Perform opening and closing duties as required.

Skills

Up-selling skills

Excellent spoken and written English

Ability to work in a multi-cultural environment

Education

High school Diploma/Hotel School Degree

Tools

Micros system

Job description

JOB SUMMARY

• Main Duties/Responsibilities:

• Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.

• Handle guest complaints according to policy.

• Ensure restaurant set up is according to set standard.

• Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.

• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.

• Utilize the computer system in ringing, printing and closing checks as well as shift reports.

CANDIDATE PROFILE

• High school Diploma/Hotel School Degree.

• 2 years minimum in a similar role in a 5 * international environment

• Up-selling skills training, HACCP.

• Knowledge of Micros system

• Excellent spoken and written English

• Experience working in a multi cultural environment.

• Able to work with speed and efficiency throughout maintaining positive attitude.