F&B Sales Agent

Fivehotelsandresorts; Dubai; On-site; AED 27,000 - 31,000; Full time

Job summary

FIVE Hotels & Resorts in Dubai is seeking a Reservations Sales Agent with 1-2 years of luxury hotel experience in the UAE. You will handle inbound inquiries, convert them into confirmed reservations, and upsell to maximize revenue. Strong communication and Opera PMS knowledge are essential.

You will operate in a fast-paced, guest-centric environment, delivering FIVE-Star service and maintaining impeccable standards across channels. Fluency in English and a proactive attitude are highly valued.

Qualifications

• 1-2 years of Sales experience in F&B Reservations in a Luxury UAE hotel.
• Proficient with Word, Excel, Outlook; Opera PMS knowledge.
• Strong communication and interpersonal skills; guest-focused attitude.

Responsibilities

• Handle reservations and inquiries via phone, email and chat.
• Upsell and promote FIVE's Food & Beverage offerings to convert inquiries into reservations.
• Maintain accurate guest records and follow SOPs.
• Collaborate with team to ensure high standards of guest experience.
• Respond promptly to guest requests and ensure a FIVE-Star experience.

Skills

Sales experience

Communication skills

English fluency

Guest-focused energy

Tools

Word

Excel

Outlook

Opera PMS

Job description

Dubai, United Arab Emirates | Posted on 09/28/2026

This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads ofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproachyour responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• Previousexperience of 1-2 years of Sales experience as a Food and Beverage ReservationsSales Agent in a Luxury Hotel environment in the UAE.
• Computerliteracy, with a mastery of Word, Excel, and Outlook, while possessing anexceptional knowledge of Hotel PMS, specifically Opera.
• A Welcoming and Enthusiastic Energythat sets the tone for a Sensational Guest Experience.
• Strongbusiness acumen and analytical skills, with the ability to drive revenue andmanage costs effectively.
• AProactive Nature, coupled with a meticulous Eye for Detail, ensuring everyaspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and writtenskills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Findscreative solutions and take ownership of all duties and tasks assigned, whileensuring an unparalleled Journey at FIVE.
• Skills inImproving Customer Satisfaction and Driving Profitability, showcasing acommitment to Industry-Leading Standards.
• 'FIVE-Styled' Visionary thinking by finding creative solutions, whiletaking Ownership for all duties and tasks assigned.
• Impeccablecommunication skills, both verbal and written, with fluency in English.Additional languages are a plus.
• Ahands-on attitude, fuelled by a 'Can-Do!' Spirit.
• Acts as the Initial Touch Point forGuests, promptly and professionally handling inbound calls and online chatinquiries with 'FIVE-Styled' Flair.
• Effectively showcases FIVE's sensationalFood and Beverage Offerings to Convert inquiries into Confirmed Reservations.
• Utilises exceptional CommunicationSkills to facilitate Table Reservations, Dining and Entertainment Enquiries,and any other Guest Requests.
• Promptly answers telephone calls, greeting callers with an energetic,friendly, and courteous tone, reflecting the buzzing 'Vibe at FIVE.'
• Exhibitsunmatched Enthusiasm in responding to Reservations Sales Inquiries, resultingin successful Reservations across FIVE's award-winning Food and BeverageConcepts.
• Effortlesslyhandles all Guests with the utmost professionalism, ensuring a flawless ReservationExperience that align with the Guest's every expectation.
• Provides Promptand Efficient service, maintaining the unparalleled Luxury Allure that definesFIVE.
• Participatesactively in weekly and monthly Department Meetings, contributing to our buzzingand dynamic 'Vibe at FIVE.'
• Demonstratesadherence to Department Standards (SOP) and achieves Targeted Results, such asquality calls, swift response times, efficient handling of calls and emails,precision, and adherence to FIVE's Safety Standards.
• Responds to allGuest Queries received through various channels (phone, email, direct connect,etc.) with speed and accuracy, staying true to FIVE’s visionary Standards ofService.
• Showcases anexceptional grasp of FIVE's state-of-the-art Dining and Entertainment Conceptsand captivating promotions, deftly employing Up-Selling Techniques to create aFirst-in-Class experience that leaves Guests delighted.
• Responds to emergencies, Guest requestsand conducts diligent follow-ups to ensure a 'FIVE-Star' experience for Guests.
• Remains composed and professional duringEmergency Situations, managing calls with a calm and courteous demeanor, andfollowing Established Procedures.
• Adheres to SOPs and Service Standards,executing duties with a Sensational Flair and ensuring adherence to SafetyPolicies.
• Collaborates with the FIVE Tribe,embracing a culture of Continuous Improvement and Shared Success.
• Executes Administrative Tasks in atimely manner, documents customer interactions and ensures records are alwaysupdated.
• Safeguards utmost confidentiality, Protecting GuestInformation with care and discretion.

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.

YouRepresent the Brand

Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.

You Own It

You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.

You Deliver

Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.

You Grow

You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.

Ready to Join the Tribe?