F&B Hostess

AccorHotels Middle East; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated hostess to warmly welcome guests and ensure an efficient dining experience. Responsibilities include managing reservations, coordinating with staff, and providing outstanding customer service. Candidates should possess excellent communication skills and a professional appearance. This position offers an opportunity to grow in a dynamic environment with strong customer engagement.

Qualifications

• Professional appearance is required.
• Additional languages are a plus.

Responsibilities

• Greeting and welcoming guests as they arrive at the restaurant.
• Managing the seating plan to ensure efficient operation.
• Coordinating with the kitchen and serving staff for smooth service.
• Handling guest inquiries and complaints professionally.

Skills

Excellent communication and interpersonal skills

Customer service-oriented mindset

Ability to multitask and stay organized

Fluent in English

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Greeting and welcoming guests as they arrive at the restaurant.
• Escorting guests to their tables and providing them with menus.
• Taking reservations and managing the seating plan to ensure efficient operation.
• Providing recommendations on food and drink selections, along with information about specials and promotions.
• Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
• Coordinating with the kitchen and serving staff to ensure smooth service.
• Handling guest inquiries, feedback, and complaints in a professional and courteous manner.
• Maintaining a clean and organized work environment.
• Assist in setting up and clearing tables to ensure a smooth flow of service.
• Collaborate with the bar manager and F&B service to ensure that guest preferences and special requests are accommodated.
• Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests.
• Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements.
• Assist in maintaining a high standard of cleanliness and hygiene in the dining area.
• Manage wait times and communicate accurate estimates to guests during peak hours.
• Assist in training new hostesses and support staff as needed.
• Maintain up-to-date knowledge of local attractions and events to provide recommendations to guests.
• Participate in pre-shift meetings to stay informed about daily specials, events, and any changes in restaurant operations.
• Ensure compliance with health and safety regulations in the reception and dining areas.

Qualifications

• Excellent communication and interpersonal skills
• Professional appearance
• Customer service-oriented mindset
• Ability to multitask and stay organized
• Fluent in English; additional languages are a plus

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.