F&B Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a full-time hostess to welcome and assist guests at the restaurant. The ideal candidate will have excellent communication skills, a professional appearance, and a customer service-oriented mindset. Responsibilities include greeting guests, managing reservations, and maintaining a clean dining environment. Fluency in English and additional languages is a plus. This role ensures a seamless guest experience in a vibrant downtown location.

Qualifications

• Professional appearance required.
• Fluency in additional languages is a plus.

Responsibilities

• Greeting and welcoming guests as they arrive.
• Managing the seating plan and taking reservations.
• Providing food and drink recommendations.
• Handling guest inquiries and maintaining cleanliness.

Skills

Excellent communication and interpersonal skills

Customer service-oriented mindset

Ability to multitask and stay organized

Fluent in English

Job description

Responsibilities

• Greeting and welcoming guests as they arrive at the restaurant.
• Escorting guests to their tables and providing them with menus.
• Taking reservations and managing the seating plan to ensure efficient operation.
• Providing recommendations on food and drink selections along with information about specials and promotions.
• Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
• Coordinating with the kitchen and serving staff to ensure smooth service.
• Handling guest inquiries feedback and complaints in a professional and courteous manner.
• Maintaining a clean and organized work environment.
• Assist in setting up and clearing tables to ensure a smooth flow of service.
• Collaborate with the bar manager and F&B service to ensure that guest preferences and special requests are accommodated.
• Maintain knowledge of the restaurant's menu items ingredients and preparation methods to provide accurate information to guests.
• Help with administrative tasks such as taking reservations managing guest lists and updating restaurant seating arrangements.
• Assist in maintaining a high standard of cleanliness and hygiene in the dining area.
• Manage wait times and communicate accurate estimates to guests during peak hours.
• Assist in training new hostesses and support staff as needed.
• Maintain up-to-date knowledge of local attractions and events to provide recommendations to guests.
• Participate in pre-shift meetings to stay informed about daily specials events and any changes in restaurant operations.
• Ensure compliance with health and safety regulations in the reception and dining areas.

Qualifications

• Excellent communication and interpersonal skills
• Professional appearance
• Customer service-oriented mindset
• Ability to multitask and stay organized
• Fluent in English; additional languages are a plus

Additional Information

Directly opposite to The Dubai Mall the iconic Burj Khalifa 10 minutes walk to the Dubai Metro Station and within a few minutes drive to DIFC World Trade Centre and just 15 minutes drive from Dubai International Airport Swissotel Al Murooj is located in downtown Dubai one of the citys favoured destinations for business or leisure.

Remote Work

No

Employment Type

Full-time