F&B Department Manager

Azadea Group; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Azadea Group in Dubai is seeking an experienced Hospitality Manager to lead the restaurant's operations, from opening to closing, staff scheduling, and liaising with purchasing.

You will monitor food quality and presentation to meet brand standards, enforce health and safety protocols, handle guest concerns, manage inventory and promotions, and develop annual or seasonal plans to drive sales and profitability.

Qualifications

• Bachelor's degree in a related field is required.
• Five to seven years of hospitality management or F&B operations experience.
• Two years of managerial experience.
• Strong knowledge of service standards and safety regulations.

Responsibilities

• Oversee restaurant operations including opening/closing, maintenance, shifts, and purchasing coordination.
• Monitor food prep and presentation to meet brand standards.
• Ensure service standards and health and safety compliance.
• Handle customer complaints to maintain satisfaction.
• Manage stock, inventory, orders, and promotions to maximize sales and minimize loss.
• Develop annual/seasonal business plans and budgets to target P&L profitability.

Skills

English fluency

MS Office proficiency

Shop operating procedures

Product knowledge across departments

Education

Bachelor's degree in a related field

Tools

MS Office

Job description

RESPONSIBILITIES

• Manage all operations related to the restaurant s function including participating in opening and closing procedures overseeing maintenance checks managing shifts and coordinating with the purchasing department
• Monitor the food preparation and presentation process to ensure high-quality items conform to the brand s food specifications and standards
• Ensure the effective implementation of service standards and operational procedures as per the brand s set guidelines in addition to health and safety regulations
• Handle customer complaints appropriately ensuring continuous client satisfaction
• Manage stock effectively to meet performance objectives by controlling inventory overseeing order placement and coordinating promotional activities to maximize sales and minimize loss
• Develop the annual or seasonal business plan and budgets to achieve sales targets taking full ownership and accountability over the P amp L account to ensure profit maximization

LANGUAGE & TECHNICAL SKILLS

• Language Proficiency - Fluency in English.
• Technical Skills - Proficiency in MS Office.
• Specific Skills - Strong knowledge and understanding of shop operating procedures.
• Strong product knowledge across all departments.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

• General Experience Five to seven years of experience in Hospitality Management, or F&B Operations, or a similar role.
• Managerial Experience Two years of experience in a managerial role.

BEHAVIORAL COMPETENCIES

• Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
• Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. well.
• Directs Work Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
• Plans and Aligns Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Drives Results Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
• Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Demonstrates Self-Awareness Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, actively seeks feedback from a variety of sources; asks clarifying questions to understand and improve own impact on others or on team performance. Reflects on and learns from own mistakes.