F&B Assistant (Room Service) at Crowne Plaza Dubai Marina

IHG Hotels & Resorts; Dubai; On-site; AED 50,000 - 75,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is recruiting a full-time Food & Beverage Assistant (In Room Dining) to join our enthusiastic team. You will deliver professional room-service experiences, greet and seat guests, and provide menu guidance with a focus on consistency and hospitality.

Ideal candidates have 1-2 years in a similar hotel role, strong communication, and the ability to multi-task in a fast-paced environment while maintaining high service standards and teamwork

Qualifications

• 1-2 years in a similar hotel role.
• Strong verbal and written communication.
• Ability to multi-task and meet deadlines.
• Quality oriented with attention to details.
• Ability to work with diverse teams.

Responsibilities

• Perform service of food & beverage according to hotel standards.
• Greet, seat, and serve guests professionally.
• Acquire knowledge of In Room Dining menu to advise guests.
• Monitor quality of food & beverage served.
• Attend to customer queries/complaints satisfactorily.
• Maintain hygiene and cleanliness of outlet and equipment.
• Prepare service before, during, and after service.
• Answer calls professionally per SOP.

Skills

Customer service

Interpersonal communication

Team collaboration

Detail oriented

Hospitality

Tools

POS systems

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is a perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marina is an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full timeFood & Beverage Assistant (In Room Dining) to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Food & Beverage Assistant you are responsible to provide professional service to our Guests, ensuring their Room Dining Experience will become a memorable and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food & beverage menu of the In Room Dining in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
• Answering Calls in professional way as per the SOP

Ideally, you'll have a minimum of 1- 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.