Executive Lounge Receptionist

Hilton; Bani Yas; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is looking for an Executive Lounge Receptionist in Abu Dhabi. The role involves welcoming executive guests, processing check-ins and check-outs, and ensuring high standards of guest service. Ideal candidates will have front office and food & beverage experience, excellent communication skills, and a passion for hospitality. Join a team dedicated to creating remarkable experiences in the hotel industry with comprehensive training and support.

Qualifications

• Calm, efficient, and organized.
• Passion for delivering exceptional levels of Guest service.
• Multi-lingual is an advantage.

Responsibilities

• Welcome executive Guests and assist them during their stay.
• Process accurately check-ins and check-outs.
• Ensure that all Guest supplies and amenities are replenished.
• Stay current with all hotel services and VIP requests.
• Maintain compliance with hotel security and health regulations.

Skills

Front Office experience

Food & Beverage Experience

Excellent personal presentation

Communication skills

Exceptional Guest service

Job description

Overview

An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

Responsibilities

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-outs
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscious manner

Qualifications

• Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous Front Office experience in the hotel, leisure or retail sector
• Previous Food & Beverage Experience
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

Additional capabilities

• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Abu Dhabi Yas Island

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office