Executive IT Support Analyst — Trusted Tech Partner

Schneider Electric - Global; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global energy management firm is seeking IT support professionals in Dubai to provide critical assistance to top executives. Candidates should possess a Bachelor's degree in computer engineering or information systems and have a strong foundation in PC hardware and mobile platforms, alongside excellent communication skills. With a focus on sustainability and innovation, this position offers the chance to make a significant impact while collaborating with senior management in a dynamic environment.

Qualifications

• 4+ years of IT support experience is preferred.
• Any IT-related certification is a plus, especially ITIL / ITSM.
• Good English communication skill in both verbal and written.

Responsibilities

• Provide daily support to Top Executives and their Assistants in Dubai Office.
• Log Messiah ticket in ServiceNow platform by following operation process.
• Manage communication with Top Executives for service changes.

Skills

PC hardware

iOS

Android

Office applications

Communication skills

Problem-solving capability

Education

Bachelor's degree in computer engineering or information system

Tools

ServiceNow

Job description

A leading global energy management firm is seeking IT support professionals in Dubai to provide critical assistance to top executives. Candidates should possess a Bachelor's degree in computer engineering or information systems and have a strong foundation in PC hardware and mobile platforms, alongside excellent communication skills. With a focus on sustainability and innovation, this position offers the chance to make a significant impact while collaborating with senior management in a dynamic environment.