Executive Housekeeper

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel collection in Dubai is seeking an Executive Housekeeper to oversee housekeeping operations, ensuring exceptional guest experiences and maintaining high standards. The ideal candidate will have at least 5 years of experience in a luxury 5-star environment, strong leadership skills, and the ability to effectively manage a diverse team. This position offers various benefits including a competitive salary package, medical insurance, and world-class development opportunities.

Benefits

Competitive Salary Package

Family Benefits

World-class Development Opportunities

Complimentary stays with breakfast in sister hotels

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Education Support Allowance

Housing Allowance

Transportation Allowance

Complimentary business attire laundry

Participation in Company Bonus Plan

Qualifications

• At least 5 years experience in a similar position in a luxury 5-star brand.
• Experience in pre-opening or major refurbishment is preferred.
• Middle East experience is advantageous.

Responsibilities

• Oversee Housekeeping Operations to ensure exceptional guest experiences.
• Develop and guide a multicultural team to meet Dorchester standards.
• Manage departmental controllable expenses to achieve budget goals.
• Coordinate with Rooms team to ensure timely preparation of rooms.
• Ensure cyclical cleaning is scheduled and completed on time.

Skills

Leadership skills

Problem-solving

Attention to detail

Interpersonal skills

Communication

Guest service ethic

Education

5 years experience in luxury 5-star brand

Tools

PMS systems

Payroll systems

Purchasing systems

Job description

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.

If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process.

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide. We care about your career and are known for having the absolute best people in the industry. When you join us as an Executive Housekeeper you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What You’ll Get

• Competitive Salary Package
• Family Benefits
• Worldclass Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the dependents
• Education Support Allowance for children
• Housing Allowance
• Transportation Allowance
• Business attire laundry complimentary by the Company
• Participation in the Company Bonus Plan

What You’ll Do

• You will be responsible for overseeing the Housekeeping Operations to ensure our guests receive nothing but the best experience.
• You are responsible to ensure the smooth running of the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas.
• Completes inspections and holds people accountable for corrective action.
• Ensuring guest and colleague satisfaction while maintaining the operating budget.
• Responsible for the management of the departments controllable expenses to achieve or exceed budgeted goals. Understand the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As an Executive Housekeeper youll have the opportunity to bring these to life and continue to create our legacy.
• You will guide lead and motivate the housekeeping team with passion and commitment.
• You will be responsible for coordinating all recruitment processes departmental training and disciplinary procedures.
• Liaising with Rooms team to ensure rooms are ready for all arrivals on time and with correct preferences.
• Coordinate with external contractors to ensure scope of work is completed to specified standards and as per standards.
• Ensure cyclical cleaning is scheduled and completed on time as per company guidelines.
• Work with the management team to ensure profitability of the hotel guest and employee satisfaction is maintained.
• Ensure par stock levels are maintained by scheduled inventories.

What You’ll Bring

• Youll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.
• You will have strong leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.
• As a detail orientate and hands on Team Player with strong interpersonal skills you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS payroll and purchasing systems and be computer literate.
• You will be able to comprehend budgets P&L statements payroll and purchasing systems to assist in the financial management of the department.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have a least 5 years experience in a similar position in a luxury 5 star brand with some preopening or major refurbishment experience.
• Middle East experience would be advantageous.

The items shared are the essence of a day in the life of an Executive Housekeeper but well make sure you are provided with specifics on how we care for our hotel.

Job Location

United Arab Emirates

Dubai