Sales Support Officer

HSBC Global Services Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent international bank in Dubai is seeking an EWS Sales Support Officer to enhance customer satisfaction and manage support service officer teams. The candidate must have a graduation degree and possess strong communication, negotiation, and organizational skills. Responsibilities include implementing sector strategies, maximizing referral activities, and managing the onboarding process for applications. The role is contract-based under the New Labour Law, fostering a workplace of diversity and professional growth.

Qualifications

• An understanding of the IWPB products and services.
• Knowledge of developing a networking strategy and proven ability to achieve targets.
• Effective handover of customer relationships.

Responsibilities

• Drive sector led strategies to manage complaints and customer satisfaction.
• Maximize referral activities and manage support service officer teams.
• Work closely with other departments to process card and loan applications.

Skills

Strong communications and interpersonal skills

Strong negotiation skills

Excellent organizational skills

Strong understanding of HSBC Group

Excellent analytical and problem solving skills

Customer service ethic

Good team player

Education

Graduation degree

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

The Employee Workplace Solutions (EWS) Sales Support Officer works closely with Relationship Managers and EWS Advisors to target companies where both solutions could be offered and giving clients the advantage of our services and driving better customer experience.

In this role, you will:

• Drive sector led strategies that will help in better management of complaints and ensure customer satisfaction
• The first point of contact within EWS business, effectively managing the support service officer teams by assisting with campaign fulfilment.
• Maximizing the level of referral activities.
• Contribute to the effective training and development of staff under the Job holder’s control.
• To enhance the standards and efficiency of banking.
• Providing information security guidance and advice to a broad range of internal customers. Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives
• Logging and ensuring resolution within a given time. Support other cross line businesses within the IWPB world such as Premier, Mortgage, Wealth.
• Identifying new business opportunities within sector and work closely with the EWS team to drive better wallet share
• Ensuring that sales & operations are undertaken in accordance with the Bank’s policies and Credit Policy lending guidelines.
• Comply with local regulatory requirements.
• Proactively assist management in identifying and containing the Money Laundering compliance risk.
• Strictly following and implementing with accuracy of the KYC and due diligence information.
• To contribute to the effective management of customer facilities and Input Quality Discrepancy
• Coordinate and assist in kiosk activities and further work closely with product and frontline to make it a success.
• Work closely with other department to get card and loan applications boarded/booked in a timely manner and provide guidance and support to frontline in resolving any discrepancies raised.

To be successful in the role, you should meet the following requirements:

• An understanding of the IWPB products and services
• Knowledge of developing a networking strategy and proven ability to achieve targets
• Strong understanding of HSBC Group, including cross business awareness
• Strong communications and interpersonal skills
• Strong negotiation skills
• Excellent organizational skills
• Good team player
• Excellent analytical and problem solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Customer service ethic
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued. (INTERNAL)

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.