Event Sales & Guest Experience Lead

Luxury Collection; Ajman; On-site; AED 45,000 - 55,000; Full time

Job summary

A prestigious hotel brand in Ajman is seeking a dedicated Guest Service Representative. The role involves managing guest calls and requests, utilizing sales techniques to maximize revenue and guest loyalty, and supporting the team in creating positive experiences. Candidates should have a high school diploma and at least 2 years of related work experience. This position emphasizes excellent customer service skills and the ability to maintain confidentiality while welcoming guests professionally.

Qualifications

• At least 2 years of related work experience required.
• Ability to promote awareness of brand image.
• Strong communication skills both verbal and written.

Responsibilities

• Answer and process guest calls, requests, or concerns.
• Use sales techniques to enhance guest loyalty.
• Assist management in training and motivating employees.

Skills

Sales techniques for maximizing revenue

Customer service skills

Ability to maintain confidentiality

Teamwork

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

A prestigious hotel brand in Ajman is seeking a dedicated Guest Service Representative. The role involves managing guest calls and requests, utilizing sales techniques to maximize revenue and guest loyalty, and supporting the team in creating positive experiences. Candidates should have a high school diploma and at least 2 years of related work experience. This position emphasizes excellent customer service skills and the ability to maintain confidentiality while welcoming guests professionally.