Event Booking & Guest Experience Specialist

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a candidate for a role that involves resolving guest requests and promoting brand loyalty. The successful candidate will have sales experience, excellent customer service abilities, and be able to train team members. Responsibilities include answering guest calls, processing reservations, and ensuring a positive guest experience. This is a great opportunity to work in a dynamic environment with a focus on quality service.

Qualifications

• 2 years of related work experience in a hospitality environment is preferred.
• No supervisory experience required.
• Ability to handle guest requests and maintain loyalty.

Responsibilities

• Resolve guest calls and requests effectively.
• Train and motivate employees following company standards.
• Ensure adherence to quality expectations and standards.

Skills

Sales techniques

Customer service

Clear communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is seeking a candidate for a role that involves resolving guest requests and promoting brand loyalty. The successful candidate will have sales experience, excellent customer service abilities, and be able to train team members. Responsibilities include answering guest calls, processing reservations, and ensuring a positive guest experience. This is a great opportunity to work in a dynamic environment with a focus on quality service.