Enterprise ServiceNow Engineer: ITSM & Automation

Dubai International Airport; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading airport authority in the United Arab Emirates is seeking an Engineer – Enterprise Service Management to implement and enhance their IT service management platform, primarily using ServiceNow. The ideal candidate will have a Bachelor's degree in a related field and 3–5 years of relevant experience, with strong knowledge in ITSM practices and the aviation industry. This role offers an opportunity to work within a dynamic environment focused on delivering exceptional airport experiences.

Qualifications

• 3–5 years of relevant experience in IT service management.
• Understanding of the Aviation industry and aviation solutions.
• Strong knowledge of IT Service Management and IT Asset Management Processes.

Responsibilities

• Implement and enhance IT service management platform (ServiceNow).
• Integrate BT Service management platform with other systems.
• Support the deployment of new service management modules.

Skills

ServiceNow

ITSM best practices

Communication skills

Governance and Risk Management

Education

Bachelor's Degree in Computer Science/Electronics/Information Technology or Related fields

Tools

ITIL V3

Job description

A leading airport authority in the United Arab Emirates is seeking an Engineer – Enterprise Service Management to implement and enhance their IT service management platform, primarily using ServiceNow. The ideal candidate will have a Bachelor's degree in a related field and 3–5 years of relevant experience, with strong knowledge in ITSM practices and the aviation industry. This role offers an opportunity to work within a dynamic environment focused on delivering exceptional airport experiences.