Enterprise Service Management Engineer — ServiceNow & Automation

Dubai Airports; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A leading airport management authority in Dubai is looking for an Engineer - Enterprise Service Management to enhance and support their IT service management platform. The role involves implementing ServiceNow, integrating various business applications, and ensuring compliance with industry standards. Candidates should possess a Bachelor's degree in a relevant field, relevant experience, and strong knowledge of IT service management. This is an opportunity to join a dynamic team focused on delivering exceptional airport experiences.

Qualifications

• 3–5 years of relevant and overall experience.
• Understanding of the Aviation industry and aviation solution.
• Knowledge of Governance and Risk Management processes.

Responsibilities

• Implement and enhance IT service management platform (ServiceNow).
• Integrate Service management platform with other business applications.
• Support deployment of new Service management modules.

Skills

Strong Knowledge of ITSM best practice

ServiceNow developer certification

Knowledge of Aviation industry

Operating knowledge of ITIL V3

Strong communication skills

Education

Bachelor’s Degree in Computer Science / Electronics / Information Technology

Tools

ServiceNow

PowerShell scripting

Job description

A leading airport management authority in Dubai is looking for an Engineer - Enterprise Service Management to enhance and support their IT service management platform. The role involves implementing ServiceNow, integrating various business applications, and ensuring compliance with industry standards. Candidates should possess a Bachelor's degree in a relevant field, relevant experience, and strong knowledge of IT service management. This is an opportunity to join a dynamic team focused on delivering exceptional airport experiences.