Enterprise CSM — Middle East Growth & Adoption

Clarizen; Dubai; Remote; AED 257,000 - 331,000; Full time

Job summary

A global technology leader is seeking a Customer Success Manager (CSM) to drive solution adoption and growth within the Middle East region. You will build trusted relationships, develop success plans for customers, and collaborate across teams to ensure alignment with customer goals. Ideal candidates have 5–10 years in customer-facing roles, preferably in SaaS, and possess strong stakeholder engagement skills. Join the team to grow your career in a dynamic environment.

Benefits

4 company-wide paid days off per year

Paid time to volunteer

Employee Referral bonus program

Flexible work hours / environment

Qualifications

• 5–10 years in customer-facing roles within technology including 5+ years in SaaS.
• Proven success driving outcomes with enterprise customers.
• SAFe Agilist certification is a nice to have.

Responsibilities

• Develop and track customer success plans to drive adoption and expansion.
• Build trusted advisor relationships with key stakeholders.
• Collaborate internally to mitigate risks and strategize customer success.

Skills

Customer Success Management

Stakeholder Engagement

Project Portfolio Management

Consulting

CRM Tools

Education

Bachelor’s degree (BA / BS)

Job description

A global technology leader is seeking a Customer Success Manager (CSM) to drive solution adoption and growth within the Middle East region. You will build trusted relationships, develop success plans for customers, and collaborate across teams to ensure alignment with customer goals. Ideal candidates have 5–10 years in customer-facing roles, preferably in SaaS, and possess strong stakeholder engagement skills. Join the team to grow your career in a dynamic environment.