Enterprise Account Executive

Zoho Corporation; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Zoho Corporation is seeking an experienced PMO/Delivery Operations professional to oversee project governance, financial operations, and resource management across IT services and SaaS engagements. You will collaborate with Delivery, Finance, Sales, and Leadership to ensure timely revenue realization and effective project execution.

The role requires strong analytical skills, proficient Excel use, and experience with PSA/ERP/CRM systems.

Qualifications

• Experience in PMO/Delivery Operations within an IT Services or SaaS organization.
• Strong understanding of project governance and financial operations.
• Excellent analytical and stakeholder management skills.
• Proficiency in Microsoft Excel and experience with PSA/ERP/CRM systems.
• Ability to work across multiple business functions in a fast-paced environment.

Responsibilities

• Manage project billing milestones, invoicing schedules, and revenue collection.
• Monitor accounts receivable and coordinate with customers, PMs, Finance, and Sales to resolve delays.
• Prepare dashboards, revenue reports, and collection metrics for leadership visibility.
• Ensure adherence to SOWs, Change Requests, and contractual commitments.
• Track project health, risks, dependencies, and governance compliance across the portfolio.
• Support governance meetings with exec reports and action trackers.

Skills

Project governance

Financial operations

Resource management

Delivery processes

Stakeholder management

Analytical reporting

MS Excel

Tools

PSA

ERP

CRM

Job description

Key Responsibilities

• Manage project billing milestones invoicing schedules and revenue collection activities to ensure timely revenue realization across customer engagements
• Monitor accounts receivable and proactively coordinate with customers Project Managers Finance and Sales teams to resolve payment delays and improve collection efficiency
• Prepare and maintain accurate financial dashboards revenue reports and collection metrics to provide leadership with clear visibility into business performance
• Ensure adherence to commercial agreements Statements of Work SOWs Change Requests and contractual commitments throughout the project lifecycle
• Monitor the health of strategic customer accounts by tracking project progress commercial performance risks escalations and overall account status
• Support internal and customer governance meetings by preparing executive reports action trackers meeting minutes and ensuring timely follow-up on agreed actions
• Maintain oversight of the project portfolio by tracking milestones delivery KPIs project risks dependencies and governance compliance
• Monitor resource utilization across consulting implementation project management and technical teams to maximize operational efficiency
• Support resource forecasting and capacity planning by working closely with delivery leadership to align workforce availability with project demand
• Govern resource allocation across projects to ensure effective deployment based on business priorities project requirements and skill availability
• Develop and publish periodic MIS reports and executive dashboards covering project health resource utilization revenue collection forecasts and operational performance
• Ensure the accuracy and integrity of project financial and resource data within PSA ERP CRM or project management systems
• Identify financial delivery and resource-related risks early escalating issues with recommendations to minimize business impact
• Collaborate effectively with cross-functional teams including Delivery Finance Sales Customer Success and Leadership to drive operational alignment and execution
• Continuously improve PMO processes governance frameworks reporting standards and operational practices to enhance efficiency financial discipline and delivery excellence

Preferred Qualifications

• 2-5 years of experience in PMO Project Operations Delivery Operations or Project Coordination within an IT Services or SaaS organization
• Strong understanding of project governance financial operations resource management and delivery processes
• Excellent analytical reporting and stakeholder management skills
• Proficiency in Microsoft Excel and experience with PSA ERP CRM or project management tools
• Strong communication skills with the ability to work across multiple business functions in a fast-paced environment