English Retention Regulated ( Dubai)

RMG Talent; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global regulated Forex brand is seeking a Retention Agent to work in its Dubai office. The role requires managing active trader portfolios, ensuring customer satisfaction, and building long-term client relationships. Ideal candidates should have at least 6 months of Forex retention experience and excellent communication skills. The position offers a salary of $2,500 plus bonuses and comprehensive benefits including visa sponsorship and medical insurance.

Benefits

Full visa sponsorship

Medical insurance

Career development opportunities

Qualifications

• 6+ months of retention experience in the Forex industry is mandatory.
• Must currently reside in Dubai.
• Target-driven mindset and ability to thrive in fast-paced environments.

Responsibilities

• Manage a portfolio of active traders and ensure customer satisfaction.
• Build long-term relationships to maximize trading volume.
• Guide clients in navigating trading platforms.
• Upsell company products to enhance trading activity.
• Identify client needs and provide strategic retention solutions.
• Resolve issues efficiently.
• Achieve KPIs and performance targets.

Skills

Retention experience in the Forex industry

Excellent communication and negotiation skills

Understanding of trading platforms

Fluent English

Job description

Overview

Retention Agent – Dubai Office

Location: Dubai (Office-based)

Salary: $2,500 + Bonuses

Industry: Regulated Forex Trading

Company: Global Leader with Worldwide Offices

Benefits: Full Visa Sponsorship + Medical Insurance

About the Company

Join a very large and globally established regulated Forex brand operating across multiple continents. We provide a professional, growth-driven working environment with excellent support structures and career progression opportunities.

Qualifications

• 6+ months of retention experience in the Forex industry — a must
• Must be currently based in Dubai
• Excellent communication and sales-driven negotiation skills
• Strong understanding of trading platforms and market dynamics
• Target-driven mindset with the ability to thrive in a fast-paced environment
• Fluent English — additional languages is an advantage

Responsibilities

• Manage a portfolio of active traders and ensure top-tier customer satisfaction
• Build long-term relationships with clients to maximize trading volume
• Guide clients in navigating trading platforms and market updates
• Upsell company products and promotions to enhance trading activity
• Identify client needs and provide strategic retention solutions
• Resolve issues efficiently and maintain high service standards
• Achieve KPIs and revenue-driven performance targets

What We Offer

• $2,500 salary + highly competitive monthly commissions
• Full visa sponsorship and company-provided medical insurance
• Career development within a global regulated organization
• A supportive and professional office with advanced tools and systems